Plan ahead with your Kalamazoo airport accessibility needs to avoid any delay during your visit to AZO. Good advice is to work with your travel planner during booking or contact your airline in advance to request assistance with access to the terminal, board a plane, wheelchairs, specific seat assignments, medication storage or dietary needs. Make sure to confirm the request prior to your departure day.
Accessible Parking
Both our short-term and long-term lots have designated parking spaces for individuals with disabilities. Please make sure that your vehicle is properly placarded. If you need additional assistance in the parking lot please call the on-duty supervisor at 269-349-6014.
Wheelchair Assistance
Departing and arriving passengers can use wheelchair assistance by contacting their airline.
Ground Transportation
The following-third party transportation providers offer wheelchair accessible vehicles. For additional information contact them directly:
Restrooms
The restrooms in the airport terminal are fully accessible. Additionally, we have two full-size family restrooms. One is located on the first floor pre-security in the middle of the terminal. The second is located post-security adjacent to Gate 2.
Luggage Carts
The Airport does have luggage carts available in the baggage claim area and the ticket counter area. They do have a tendency to wheel off, but we do our best to keep them in that area.
Service Animals
Service animals are allowed throughout the terminal when accompanying their owners. Outdoor animal relief areas are available in the grassy area adjacent to the south end of the terminal by the check-in counters. There is a service animal relief area in the terminal post-security.
Permitted Items
Mobility aids and assistive devices permitted through security checkpoints include:
- Wheelchairs
- Scooters
- Walkers
- Crutches
- Canes
- Prosthetic devices
- Body braces
- Augmentation and communication devices
- Guide dogs
- Service dogs
- Hearing dogs
- Diabetes-related equipment and supplies
Please visit the Transportation Security Administration security screening webpage for up to date information.
Emergency Notification
In case of emergency, audio/visual fire alarms and automated external defibrillators are available throughout the airport.
Finding Help for ADA Needs
If you need assistance and would like to request an accommodation not listed here, please call 269-388-3668 or via our contact form and ask to speak to our ADA Coordinator. Click here for more information on the Airport’s ADA/Section 504 compliance plan and complaint procedures.